Office Skill Test In Upwork
Upwork Office Skill Test Answers 2013
1) Dr. Jones’s office, Doctor at sea, Doctor come quickly
Ans: c
2) Which of the following are considered bad manners while greeting a
business visitor to your office
Ans: e) all of the above
3) which of the following file formats relate to a graphic file or
scannedimage file?
Ans: e) a and d
4) What are the dimensions of an A4 size sheet of paper
Ans: d) 210 mm x 297 mm
5) Traditionally, approximately how many pages should a business CV or
resume have?
Ans: a) 1-3, preferably 2
6) Which of the following are commonly used computer web browser
Ans: c) Chrome, Explorer, Firefox,
7) When reply to an e-mail, who do you place in the cc: and who in the
bcc:line?
Ans: c) A person you wish to openly
inform goes in the cc: line, and the personyou wish to read the e-mail, but
without knowledge of either the recipient or the person in the cc: line, goes
in the bcc: line.
8) What is very important to remember to do when entering an office
business meeting at any level, especially when clients are there?
Ans: e) a and c
9) There are 20 new PC’s in the account department. Should there be
anapostrophe in PC’s?
Ans: a) No
10) What does the abbreviation CEO stand for
Ans: e) Chief Executive Officer
11) When a client visits the office and arrives early what do office
etiquette require you to do to handle the situation?
Ans: d) All of the above.
13) You send a package through FEDEX to a client in Korea. The client
calls up after a few days and
says that he has not received it. What is the best way to immediately let
the client know the status of a courier?
Ans: d) Track the packet on the
FEDEX website and send the client a copy of thecurrent status of packet.
14) What is flexi-time
Ans: b) The flexible use of personal
office hours, such as working an hour earlier one day, in order to leave an
hour earlier another day
15) What does the glass ceiling refer to in a business context?
Ans: c) The upper level of senior
management or company execution positions which is traditionally hard to break
through, for example, for women and/or minorities.
16) What is the best way to handle an angry colleague or client with
acomplaint?
Ans: a) listen to their concerns,
and calmly but firmly explain what you are able todo, offering other solutions
and oppositions without getting angry in turn.
17) What are the traditional office hours in the Western world, now
muchmore flexible, though still adhered to in most office?
Ans: a) 9 a.m. – 5 p.m.
18) What common injury can result from too much concentration typingover
too little amount of time?
Ans: d) Repetitive strain injury
19) What does administration generally handle in an office environment?
Ans: c) The efficient day-to-day
running of the office, with regards to companyfiles, communication, management
of jobs such as overseeing hiring andfiring and human resources, etc.
20) What is the benefit of e-mailing documents rather than always
providinghard copies to individuals?
Ans: d) b and c
21) What is the difference between Microsoft Access and Microsoft Excel?
Ans: b) Access is mainly for
database and Excel is for spreadsheets
22) What is the person in charge of administering an office commonly
called?
Ans: d) CEO
23) Which of the following activities could possibly infect your computer
with virus?
Ans: a) Installing pirate software
from a CD
Q1. What does ‘the
bottom line’ commonly refer to in an office environment?
a.
The line that appears at the bottom of a paper with the company letterhead.
b. The lowest office floor in a building.
c. The same as the dotted line.
d. The basic controlling factor, notably the financial cost, regarding whether a task or a project can be accomplished or not.
b. The lowest office floor in a building.
c. The same as the dotted line.
d. The basic controlling factor, notably the financial cost, regarding whether a task or a project can be accomplished or not.
Q3. In any
office or business environment, what does the ‘opportunity success rate’ refer
to?
a.
The success of a business in dollar value minus the dollar value of previous
attempts to make it a success.
b. The number of won opportunities as a percentage of the number of won and lost opportunities.
c. The number of lost opportunities as a percentage of the number of almost won opportunities.
d. The opportunity costs divided by the so-called sunk costs.
b. The number of won opportunities as a percentage of the number of won and lost opportunities.
c. The number of lost opportunities as a percentage of the number of almost won opportunities.
d. The opportunity costs divided by the so-called sunk costs.
Q4.What are the
traditional office hours in the Western world, now much more flexible, though
still adhered to in most offices?
a. 9
AM — 5 PM
b. 6 AM — 6 PM
c. 8 AM — 7 PM
d. 10 AM — 8 PM
e. None of the above
b. 6 AM — 6 PM
c. 8 AM — 7 PM
d. 10 AM — 8 PM
e. None of the above
Q5. What information
would the petty cash register contain?
a.
Details of expenses on account of the administrative staff.
b. Details of small expenses related to the running of the office.
c. Details of expenses on account of electricity and water bills.
d. Details of expenses worth less than $80.
b. Details of small expenses related to the running of the office.
c. Details of expenses on account of electricity and water bills.
d. Details of expenses worth less than $80.
Q6. Which of
the following energy-saving practices can be used in an office without
adversely affecting company productivity?
a.
Use only one bathroom light during
office hours
b. Turn off lights and computers at the end of the day
c. Turn off the computers between sending e-mails
d. Use lower Watt light bulbs, especially in the emergency exits
e. a and b
b. Turn off lights and computers at the end of the day
c. Turn off the computers between sending e-mails
d. Use lower Watt light bulbs, especially in the emergency exits
e. a and b
Q7. Which of
the following are considered bad manners while greeting a business visitor to
your office?
a.
Remaining seated while the visitor introduces himself/herself.
b. Not shaking hands, but simply saying hello with a smile.
c. Shaking hands from the shoulder rather than the elbow.
d. Shaking hands with gloves on, or forgetting to smile.
e. All of the above.
b. Not shaking hands, but simply saying hello with a smile.
c. Shaking hands from the shoulder rather than the elbow.
d. Shaking hands with gloves on, or forgetting to smile.
e. All of the above.
Q8. What does
‘Class A office space’ commonly refer to?
a.
Office space on former sites of class A drug offenses.
b. The lowest quality office buildings in a given area.
c. The highest quality office space available in a given area.
d. The highest quality office space for the least price.
b. The lowest quality office buildings in a given area.
c. The highest quality office space available in a given area.
d. The highest quality office space for the least price.
Q10. What is
‘outsourcing’?
a.
Working outside the office, often from home.
b. Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.
c. A form of half working from home, half at the office.
d. Leaving work early.
b. Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.
c. A form of half working from home, half at the office.
d. Leaving work early.
Q12. You are asked to
call up senior executives of your company located in different continents to
inform them about the proposed dates for an international sales meeting. What
is the best time to call them up?
a.
During the call recipient’s office hours
b. After your office hours
c. During your office hours
d. Between 9:00 A.M. and 5:00 P.M.
e. Any of the above
b. After your office hours
c. During your office hours
d. Between 9:00 A.M. and 5:00 P.M.
e. Any of the above
Q13. What is the best
way to handle an angry colleague or client with a complaint?
a. Listen
to their concerns and calmly but firmly explain what you are able to do,
offering other solutions and options, without getting angry in tern.
b. Show a little anger as a way of evening out the situation.
c. Shout back and then, later in the day, find a place to sulk or time to complain to your own boss.
d. Listen to their concerns, politely explain what you are able to do and if they insist, shout back your own concerns and complaints.
b. Show a little anger as a way of evening out the situation.
c. Shout back and then, later in the day, find a place to sulk or time to complain to your own boss.
d. Listen to their concerns, politely explain what you are able to do and if they insist, shout back your own concerns and complaints.
Q14. What is an
office ‘memo circular’?
a. A
simple message, usually delivered by e-mail or hard copy and sent to all office
staff, updating everyone on new office
precedures.
b. A circular shaped memo.
c. A left of introduction by a potential new client.
d. A complaint letter to the CEO circulated to and signed by the entire staff.
b. A circular shaped memo.
c. A left of introduction by a potential new client.
d. A complaint letter to the CEO circulated to and signed by the entire staff.
Q16. Which of the
following are good office practices when creating documents such as letters,
memos, company files etc.?
a. Always
save to hard drive and at least one back-up, such as a CD or thumb drive.
b. Save to the hard drive and a back-up, if necessary.
c. Save to the back-up first and then the hard drive.
d. Save once a day.
b. Save to the hard drive and a back-up, if necessary.
c. Save to the back-up first and then the hard drive.
d. Save once a day.
Q17. Which of
the following file formats relate to a graphic file or scanned image file?
a. JPEG
b. VBP
c. HTML
d. GIF
e. a and d
b. VBP
c. HTML
d. GIF
e. a and d
Q18. When you are
introducing a woman and are unsure of her marital status, which title should
you use?
a.
Ms.
b. Miss
c. Mrs.
d. Madam
e. None of the above
b. Miss
c. Mrs.
d. Madam
e. None of the above
Q20. You are
required to create a cost report for your department, and then present the
report to the board. Which two programs would you use for these two tasks?
a.
MS Powerpoint, MS Access
b. Adobe Photoshop, MS Powerpoint
c. MS Word, MS Excel
d. MS Excel, MS Word
e. MS Excel, MS PowerPoint
b. Adobe Photoshop, MS Powerpoint
c. MS Word, MS Excel
d. MS Excel, MS Word
e. MS Excel, MS PowerPoint
Q21. What is
‘flexi-time’?
a.
The feeling when time slows down or speeds up at certain times of the day in an
office environment.
b. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
c. occasionally moving the hands on the office clock so everyone can go home early now and then.
d. Bringing an alarm clock to work that rings at the end of the day and at lunchtimes.
b. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
c. occasionally moving the hands on the office clock so everyone can go home early now and then.
d. Bringing an alarm clock to work that rings at the end of the day and at lunchtimes.
Q22. You work
in a company where some of your co-workers are recent foreign immigrants. They
are unfamiliar with the work environment and your supervisor is polite to
everybody in the staff but is often rude to these foreign workers. What will
you do in this situation?
a. You
talk to the foreign workers and tell them that they should complain to the
Upper Management.
b. You tell your supervisor that his misbehavior is inappropriate.
c. Nothing, you prefer to keep quiet because everybody else is quiet.
d. You complain to the Upper Management.
b. You tell your supervisor that his misbehavior is inappropriate.
c. Nothing, you prefer to keep quiet because everybody else is quiet.
d. You complain to the Upper Management.
Q23. What is a
‘golden handshake’?
a.
The welcome to the building of a new CEO.
b. The last day in the office before the holidays.
c. The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
d. The common usage for a series of re-hirings of past employees.
e. c and d
b. The last day in the office before the holidays.
c. The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
d. The common usage for a series of re-hirings of past employees.
e. c and d
Q24. With
regard to emails, when is bcc: used?
a.
When you want to send the same mail to several people and do not want the To:
and cc: recipients of the mail to know the bcc: recipients of the same mail.
b. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
c. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
d. When you want to send the same mail to several people, but the mail does not support attachments.
b. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
c. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
d. When you want to send the same mail to several people, but the mail does not support attachments.
Q25. What is
the best practice for ensuring that sensitive material to be destroyed does not
leak out of the company building?
a.
Always encrypt on computer disk, and shred any hard copies.
b. Shred hard copies save onto the file.
c. Burn hard copies, save only once to the file.
d. E-mail documents to colleagues, and then close the e-mail browser.
b. Shred hard copies save onto the file.
c. Burn hard copies, save only once to the file.
d. E-mail documents to colleagues, and then close the e-mail browser.
Q27. Which of
the following are not recommended when trying to improve working with others in
an office environment?
a.
Talking when others are talking, and listening only occasionally.
b. Being as consciously helpful as possible, and offering practical solutions.
c. Changing the printer ink or cartridge when it runs out.
d. None of the above
b. Being as consciously helpful as possible, and offering practical solutions.
c. Changing the printer ink or cartridge when it runs out.
d. None of the above
Q29. What is
the normal length of notice period for quitting job in most professional
offices?
a.
Either 2 weeks or 1 month
b. 2-3 months
c. 1 week
d. Up to 3 months, or longer
e. None of the above
b. 2-3 months
c. 1 week
d. Up to 3 months, or longer
e. None of the above
Q30. What two kinds
of printers are commonly in use in most office environments?
a. Industrial
and private
b. Hewlett Packard and Brother
c. Laser and ink-jet
d. Black-and-white and color
e. None of the above
b. Hewlett Packard and Brother
c. Laser and ink-jet
d. Black-and-white and color
e. None of the above
Q31. What is the
appropriate response to discovering the printer is out of ink?
a.
Force the printer to deliver the last drop of ink by turning it upside down,
holding it carefully.
b. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
c. Leave it to the next person.
d. Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.
b. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
c. Leave it to the next person.
d. Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.
Q32. What is
the most frequently used typeface and point size when creating Word documents?
a.
Times New Roman, 12 point
b. Times, 14 point
c. Courier New, 12 point
d. Courier New, 14 point
e. All of the above
b. Times, 14 point
c. Courier New, 12 point
d. Courier New, 14 point
e. All of the above
Q33. You
realize that the computer in your office is getting a lot of spam and unwanted
e-mails. What should be your first action to stop these emails?
a.
E-mail the Regulatory Authority in charge of stopping spam in order to
complain.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
Q34. Which of the
following are proven methods of improving your office skills?
a.
Smiling and being appreciative of others, especially the clients.
b. Actively listening to, even humoring people at times.
c. Looking to resolve conflicts and bringing people together.
d. Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
e. All of the above
b. Actively listening to, even humoring people at times.
c. Looking to resolve conflicts and bringing people together.
d. Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
e. All of the above
Q35. What is
the benefit of e-mailing documents rather than always providing hard copies to
individuals?
a.
There is no benefit except that people can delete them more easily.
b. The documents can potentially be edited online and re-circulated.
c. The documents can be electronically forwarded, which saves stationery that may otherwise be used.
d. b and c
b. The documents can potentially be edited online and re-circulated.
c. The documents can be electronically forwarded, which saves stationery that may otherwise be used.
d. b and c
Q36. You
realize that the computer in your office is getting a lot of spam and unwanted
e-mails, What should be your first action to stop these emails?
a.
E-mail the Regular Authority in charge of stopping spam in order to complain.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
Q37. Which of
the following are the most important components of good interpersonal office
skills?
a.
Effectively translating and conveying information.
b. Being able to accurately interpret other people’s emotions.
c. Calmly arriving at resolutions to conflict.
d. Avoiding gossip and being polite.
e. All of the above
b. Being able to accurately interpret other people’s emotions.
c. Calmly arriving at resolutions to conflict.
d. Avoiding gossip and being polite.
e. All of the above
oDesk Office Skill
Test Answer
01. Question: Which of the following are considered bad
manners while greeting a business visitor to your office?
Answer: All of the above
02. Question: Which of the following file formats relate to a graphic file or scanned image file?
Answer: a and d
03. Question: What are the dimensions of an A4 size sheet of paper?
Answer: 210 mm x 297 mm
05. Question: Which of the following are commonly used computer web browsers?
Answer: Chrome, Explorer, Firefox
08. Question: Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
Answer: No
10. Question: When a client visits the office and arrives early, what does office etiquette you to do handle the situation?
Answer: All of the above.
11. Question: What does the CTRL+V shortcut accomplish in Word 2000?
Answer: It pastes the text that has already been copied.
13. Question: What is 'flexi-time'?
Answer: The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
14. Question: What does the 'glass ceiling' refer to in a business context?
Answer: The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
15. Question: What is the best way to handle an angry colleague or client with a complaint?
Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
16. Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answer: 9 AM - 5 PM
17. Question: What common injury can result from too much concentrated typing over too little amount of time?
Answer: Repetitive strain injury
Answer: All of the above
02. Question: Which of the following file formats relate to a graphic file or scanned image file?
Answer: a and d
03. Question: What are the dimensions of an A4 size sheet of paper?
Answer: 210 mm x 297 mm
05. Question: Which of the following are commonly used computer web browsers?
Answer: Chrome, Explorer, Firefox
08. Question: Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
Answer: No
10. Question: When a client visits the office and arrives early, what does office etiquette you to do handle the situation?
Answer: All of the above.
11. Question: What does the CTRL+V shortcut accomplish in Word 2000?
Answer: It pastes the text that has already been copied.
13. Question: What is 'flexi-time'?
Answer: The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
14. Question: What does the 'glass ceiling' refer to in a business context?
Answer: The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
15. Question: What is the best way to handle an angry colleague or client with a complaint?
Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
16. Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answer: 9 AM - 5 PM
17. Question: What common injury can result from too much concentrated typing over too little amount of time?
Answer: Repetitive strain injury
19. Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
Answer: b and c
